We will replace faulty products (e.g. products that arrive damaged or incomplete) free of charge on return of the faulty or incomplete products (we will fund the return postage).
Please contact firstname.lastname@example.org to arrange the return and exchange, stating the nature of the problem.
If you are not satisfied with your purchase, it may be exchanged or refunded within 14 working days from your receipt.
The products must be received back in re-saleable, undamaged and unopened condition, including in complete packaging and wrapping, with proof of purchase.
In this case, postage costs will not be included in the refund, which will be issued within 28 days from satisfactory receipt of the returned products.
You must contact email@example.com in advance to arrange a return or exchange.
Once opened, products cannot be returned unless faulty.
Downloadable products (e.g. e-books or subscriptions) cannot be returned once downloaded unless faulty.
This does not affect your statutory rights (if applicable).
We respect your privacy.
What we collect:
We may collect the information via the Site about you, which may include: name job title contact information e.g. postal and email address, telephone numbers company/employer type of organisation/business/market sector specific courses or areas of business of interest to you information relevant to your enquiry/order user feedback information your communications with us e.g. emails, texts, information provided by phone other information relevant to our dealings with each other
How we use your information:
We require this information to provide information, products and services to you, and in particular for the following reasons:
- to process any orders for products or services to send you online subscriptions, alerts, newsletters or other information that you have subscribed to or requested to enable you to use the facilities available on the Site keeping you informed of new products or services available via the Site
- to provide information that we think will be relevant to you e.g. about market or industry developments internal record keeping and website and business management as reasonably required to provide, review, develop and improve our service to you.
We will not share your personal data with third parties unless we have your express permission.
We will not otherwise disclose or process your Personal Data unless we are required or permitted by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
The Site uses ‘cookies’: A cookie is a small file that is placed on your device’s hard drive with your permission. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. This enables the Site to recognise your visits and respond to you in a more personalised way.
We also use the logs generated by cookies to see how the Site is being used, which can help us develop the Site and enhance user experience. Cookies do not give us access to your device or any other information about you, other than the data you actively choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the features of the Site.
Privacy when linking to other websites:
The Site may also provide links to other websites or resources provided by third parties. Once you click on a link and leave our Site, we do not have any control over the third party website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites.
Controlling your Personal Data:
You may unsubscribe for our services or change your Personal Data preferences via the Site at any time by following the instructions on the Site or on our communications with you. Contact us: You may request details of Personal Data which we hold about you. A small fee may be payable. If you have any questions about your data please contact us. You can email us at: firstname.lastname@example.org
Placing an order:
These additional Terms of Sale apply to any purchases made via the Site. We may make chargeable products or services available for purchase on the Site from time to time.
Online payment in full is required before your order will be processed. Acceptance of your order will be confirmed by email on receipt of your payment and an invoice will be provided. Alternative order arrangements may be available on request by contacting email@example.com.
We may reject or cancel orders at any time by refunding your payment in full and notifying you by email.
Orders are subject to availability.
• All prices on the Site are in GBP and are subject to change. VAT will be added where applicable.
• We use Stripe (a third party payment processor) to process payments.
• We do not have access to your card details directly.
• Overseas customers will be charged the GBP value of the order.
• We cannot guarantee the conversion price in your local currency. This is subject to the prevailing rate of exchange used by our payment processor on the day the payment is processed.
Dispatch and Delivery:
We aim to provide customers with prompt and secure delivery.
We aim to dispatch orders within 2 days after your order is confirmed.
We will keep you informed of any delays by email.
The shipping method for your order will depend on the weight, value and location of your delivery address.
Postage is free unless stated on our Site or if we have agreed any special delivery requirements with you.
Coglode shall not be liable for loss caused by delay in delivering your order except that if we fail to delivery your order we will reimburse the cost of your order, which shall be the extent of our entire liability.
Customs, Duties and Taxes:
Please note that when ordering from Coglode, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of the UK may be subject to ‘Import Taxes’, ‘Customs Duties’ or a ‘Goods & Service Tax’ levied by the destination country.
Any additional charges for customs clearance must be borne by the recipient and we have no control over these charges and are unable to say in advance if such charges will be made.
Customs policies vary widely from country to country and details can be obtained from the local Customs Office.
We will not be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a parcel by customs or other authorities.
Ownership of goods:
The ownership of products ordered by you shall not pass to you until you have paid Coglode in full for the purchase price for them although the risk in them shall pass to you on delivery.
Signature on Delivery:
Courier shipments may require a signature on delivery. Please be aware that if the goods are returned to us by the courier, we may charge our standard delivery charge for sending them out for re-delivery.
If you require any further information please contact Roxy: firstname.lastname@example.org.